Job and Organizational Factors as Predictors of Quality of Working Life and Turnover Intention in IT Work Places

High turnover has been a major issue in IT organizations. A conceptual model to explain turnover was developed and tested in two national samples of IT and IT manufacturing work. The model postulates that Quality of Working Life mediates the relations between job/organizational characteristics and turnover intention. The American sample consists of 624 IT employees of five IT organizations. The Austrian sample consists of 677 employees from an international IT production company (IT manufacturing work). A similar questionnaire was used in both studies. The model was tested with stepwise regression analysis. Main pathways between job demands and supervisory support to emotional exhaustion and between emotional exhaustion and job satisfaction to turnover intention were confirmed in the national samples and in subsamples of demographics and job types.